FAQs
Refunds/Exchanges
What is your refund policy?
Edith Accessories does not offer refunds. All items are FINAL SALE. W do not offer refunds/exchanges, nor do we allow cancellations or returns. Edith Accessories, LLC reserve the right to refuse any returns at any time. We are not responsible for items damaged during transport. Please be advised that some items may ship separately.
Delivery
How long does shipping take?
Orders take a minimum of 1-3 business days to process (business days do not include weekends or holidays). Once your order have been processed it will ship out immediately via USPS (check email for tracking number) and you will receive your items in 3-7 business days. Being that Edith Accessories, LLC currently work with multiple vendors, some items may take longer to receive. Please contact customer service if your item is not received within 10-20 business days.
Customer Service
When can I reach the customer service team and when could I expect a response back?
For customer service inquiries only, customer service can be reached via email at Admin@ShopEdithAccessories.com. You could expect a response back within 48 hours. Please be mindful that customer service do not response to message via social media accounts such as Facebook, Twitter, and Instagram.
Orders
I have not received my order confirmation, did my order go through?
Order confirmations are sent out immediately following your purchase. If you have not received an order confirmation within 24 hours, please contact customer service at Admin@EdithAccessories.com.
Can my order be changed once its placed?
Orders are processed immediately after you have checked your cart out therefore orders may not be changed, cancelled, or modified. Please ensure that all of your personal information is correct before submitting your order.
Products and Stock
How do I find out about upcoming sales, restocks, and give-a-ways?
The best way to stay up to date on products and restocks is by signing up to our newsletter which is at the bottom of each page on the website. Products are also displayed on our social media accounts @EdithAccessories.